361Firm Digital - FAQ

361Firm Digital — FAQ

Quick answers about the platform, Rooms, membership, billing, and getting started.

  • What is 361Firm Digital?
    Overview
    361Firm Digital is our members‑only online platform for serious investors and partners. It centralizes Rooms (topic groups), curated deal flow, event access, and community tools into one login. Swap this description with your exact value prop.
  • What is 361firm.com?
    Website
    361firm.com is our public website for news, events, and brand info. 361Firm Digital is the private platform behind the login where members collaborate and access investor tools.
  • What is a "Room" on the platform?
    Rooms
    Rooms are focused communities (e.g., AI, Private Credit, Real Estate, Climate, Philanthropy) where vetted members discuss themes, share notes, and coordinate deal discovery. Each Room has its own feed, files, and events.
  • Who is 361Firm Digital for?
    Eligibility
    Designed for allocators, founders, and qualified investors/operators who want curated deal flow and an engaged peer network. Replace with your official eligibility criteria (e.g., QP/Accredited, application review).
  • How do I sign up?
    Join
    Apply or subscribe at your‑signup‑URL. Choose your tier, complete checkout, and you'll receive a confirmation email with next steps. If you need help, contact support@361firm.com.
  • Where do I log in?
    Login
    Use the member portal at your‑login‑URL. Bookmark it. If you can't access, see "I forgot my password."
  • What are the membership tiers & pricing?
    Pricing
    Swap in your official tiers (e.g., Basic $361/yr, Pro $961/yr, Premium/Contact). Each tier unlocks different Rooms, events, and tools. Add a comparison link if available.
  • What's included with membership?
    Benefits
    Typical inclusions: curated Rooms, members directory, event invites, recordings, deal briefs, and partner discounts. Replace with your exact benefits and limits per tier.
  • How do Rooms and events work together?
    Workflow
    Rooms host the ongoing discussion; events (virtual or in‑person) drive deeper dives. Members get invites by theme and receive recordings/notes in the corresponding Room.
  • Can I share deals or invite founders?
    Deal Flow
    Yes—subject to community rules and conflicts policy. Post in the appropriate Room or use the intake form. Add your exact process and approvals here.
  • I forgot my password. What now?
    Access
    Use the reset link on the login page. Still stuck? Email support@361firm.com from your registered address.
  • How do I update billing or get receipts?
    Billing
    Manage payment method and invoices in your account settings (account URL). If you need custom receipts or tax docs, contact support.
  • What's the refund/cancellation policy?
    Policy
    Replace with your official policy (e.g., cancel anytime before renewal in your account; refunds per terms). Link to full Terms of Service and Member Guidelines.
  • How is member data handled?
    Privacy
    We take privacy seriously. Swap in your official privacy policy, data retention practices, and third‑party processors. Link the full policy here.
  • What are the community rules?
    Guidelines
    High‑signal, confidential, respectful. Replace with your specific NDA/conflicts guidance, posting rules, and moderation process.
  • How do I change my email or profile?
    Account
    Go to Account Settings to update profile, email, or notifications. If your email change affects billing access, contact support to verify.
  • How do I contact support?
    Support
    Email support@361firm.com. For faster routing, include your membership tier, the Room or page you were on, screenshots, and your browser/device.