361Firm Digital — FAQ
Quick answers about the platform, Rooms, membership, billing, and getting started.
-
What is 361Firm Digital?Overview361Firm Digital is our members‑only online platform for serious investors and partners. It centralizes Rooms (topic groups), curated deal flow, event access, and community tools into one login. Swap this description with your exact value prop.
-
What is 361firm.com?Website361firm.com is our public website for news, events, and brand info. 361Firm Digital is the private platform behind the login where members collaborate and access investor tools.
-
What is a "Room" on the platform?RoomsRooms are focused communities (e.g., AI, Private Credit, Real Estate, Climate, Philanthropy) where vetted members discuss themes, share notes, and coordinate deal discovery. Each Room has its own feed, files, and events.
-
Who is 361Firm Digital for?EligibilityDesigned for allocators, founders, and qualified investors/operators who want curated deal flow and an engaged peer network. Replace with your official eligibility criteria (e.g., QP/Accredited, application review).
-
How do I sign up?JoinApply or subscribe at your‑signup‑URL. Choose your tier, complete checkout, and you'll receive a confirmation email with next steps. If you need help, contact support@361firm.com.
-
Where do I log in?LoginUse the member portal at your‑login‑URL. Bookmark it. If you can't access, see "I forgot my password."
-
What are the membership tiers & pricing?PricingSwap in your official tiers (e.g., Basic $361/yr, Pro $961/yr, Premium/Contact). Each tier unlocks different Rooms, events, and tools. Add a comparison link if available.
-
What's included with membership?BenefitsTypical inclusions: curated Rooms, members directory, event invites, recordings, deal briefs, and partner discounts. Replace with your exact benefits and limits per tier.
-
How do Rooms and events work together?WorkflowRooms host the ongoing discussion; events (virtual or in‑person) drive deeper dives. Members get invites by theme and receive recordings/notes in the corresponding Room.
-
Can I share deals or invite founders?Deal FlowYes—subject to community rules and conflicts policy. Post in the appropriate Room or use the intake form. Add your exact process and approvals here.
-
I forgot my password. What now?AccessUse the reset link on the login page. Still stuck? Email support@361firm.com from your registered address.
-
How do I update billing or get receipts?BillingManage payment method and invoices in your account settings (account URL). If you need custom receipts or tax docs, contact support.
-
What's the refund/cancellation policy?PolicyReplace with your official policy (e.g., cancel anytime before renewal in your account; refunds per terms). Link to full Terms of Service and Member Guidelines.
-
How is member data handled?PrivacyWe take privacy seriously. Swap in your official privacy policy, data retention practices, and third‑party processors. Link the full policy here.
-
What are the community rules?GuidelinesHigh‑signal, confidential, respectful. Replace with your specific NDA/conflicts guidance, posting rules, and moderation process.
-
How do I change my email or profile?AccountGo to Account Settings to update profile, email, or notifications. If your email change affects billing access, contact support to verify.
-
How do I contact support?SupportEmail support@361firm.com. For faster routing, include your membership tier, the Room or page you were on, screenshots, and your browser/device.